Shipping policy

1. Delivery Timelines & Coverage

·        Standard Orders: Delivery generally takes 3–4 business weeks from the time the order is placed.

·        Custom Furniture: Custom-made products require an additional 2–3 weeks.

·        Exceptions: Timelines may be extended in exceptional circumstances, such as natural calamities or transport strikes.

·        Coverage: Deliveries are currently restricted to India only (covering 90+ cities). International shipping is not available.

2. Shipping & Handling Charges

·        Free Delivery: Standard shipping is generally free for most major cities across India. There are no hidden fees or standard handling charges.

·        Location-Specific Fees: In certain remote or highly specific locations where logistics costs are unusually high, The Wooden Store may charge a nominal extra fee for delivery and installation.

·        Weekend / Scheduled Delivery: Requests for weekend deliveries or deliveries at highly specific times may incur extra charges.

3. The Delivery Process

·        Dispatch to Delivery: Once the item reaches the nearest Distribution Center (DC), the delivery team will call you beforehand to schedule the delivery.

·        Consolidated Delivery: If you order multiple products belonging exclusively to The Wooden Store (and located in the same warehouse), you can request them to arrive in a single delivery. Products from different vendors or different warehouses cannot be grouped.

·        Agent Contact: For privacy and policy reasons, The Wooden Store does not share the contact numbers of their delivery agents. The agent or representative will contact you directly if they have trouble locating your address.

·        Third-Party Receiving: If someone else is collecting the package on your behalf, they must present a valid government-issued photo ID, or the delivery agent will verify the handover with you over the phone.

4. Missed Deliveries & Holding Policies

·        Re-attempts: If you miss a scheduled delivery, the logistics partner will generally attempt to deliver it on the next business day.

·        Extra Visitation Charges: Free delivery/installation is only applicable for the first scheduled visit. If a delivery is missed due to the customer's unavailability, an extra visiting charge will be applied for subsequent installation attempts.

·        Holding Fees: If the order reaches your nearest delivery center and you fail to take receipt of the items, The Wooden Store will hold the product for 10 days. After this 10-day window, they reserve the right to charge holding/storage fees.

·        Rescheduling: If you know you will be unavailable, you can request the delivery executive to reschedule the delivery to a later date.

5. Floor & Apartment Delivery Rules

·        Service Lift Requirement: Deliveries will be brought directly to your apartment doorstep only if a functional service lift is available.

·        Ground Floor Limitation: In the absence of a service lift, the delivery partner is only obligated to deliver the product to the ground floor.

·        Extra Floor Charges: If you do not have a lift but still require delivery directly to your doorstep on a higher floor, this must be requested, and extra charges will be applied per floor.

6. Installation & Packaging

·        Free Installation: Available in select major cities (specifically noted for Delhi, Mumbai, and Bangalore).

·        Exceptions to Installation: Installation services are not provided for home decor items or any product priced below ₹5,000.

·        Packaging Material: The delivery team will collect the wooden packaging materials used to secure your furniture during transit for recycling and reuse.

7. Address Modifications & Relocations

·        Different Addresses: You can choose a delivery address that is different from your billing address at checkout.

·        Changing the Address post-order: You can change your delivery address by raising a support ticket, but it must be done within 24 hours of placing the order.

·        Warranty Void on Relocation: It is important to note that The Wooden Store product warranties are terminated if the product is relocated from its original delivery address.

8. Inspection & Damages

·        Upon Arrival: You are expected to check that the packaging is intact and no parts are visibly damaged at the time of delivery.

·        Reporting: Any damages or defects must be reported to The Wooden Store support (+91-7999882132) within 48 hours of receiving the product. You must keep the product safe and in its current condition until the resolution or replacement process is completed.